Refund Policy

Effective Date: January 1, 2025

At Communication Skills Training Center, we are committed to your satisfaction with our services. This Refund Policy explains our cancellation and refund procedures. Please read this policy carefully before purchasing our services.

1. General Refund Policy

We want you to be completely satisfied with our training services. However, due to the personalized nature of our coaching and the time commitment involved in preparing and delivering our services, we have specific policies regarding refunds and cancellations.

2. Cooling-Off Period

2.1 Seven-Day Cooling-Off Period

For all service packages, you have a seven (7) day cooling-off period from the date of purchase. During this period, you may cancel your purchase for any reason and receive a full refund, provided that:

• No services have been rendered
• No sessions have been scheduled or attended
• You notify us in writing of your cancellation

2.2 Partial Services During Cooling-Off Period

If you have attended one or more sessions during the cooling-off period and wish to cancel, you will receive a refund for any unused sessions, minus:

• The cost of sessions already attended (charged at standard single-session rates)
• A $50 administrative fee to cover processing and scheduling costs

3. Cancellation and Rescheduling Policy

3.1 Individual Session Cancellation

For individual sessions:

• More than 24 hours notice: Full credit toward a rescheduled session or refund
• Less than 24 hours notice: Session may be forfeited with no refund
• No-show: Session is forfeited with no refund

3.2 Rescheduling Flexibility

We understand that schedules change. You may reschedule sessions without penalty if you provide at least 24 hours advance notice. We will work with you to find a mutually convenient time within a reasonable timeframe.

3.3 Emergency Situations

In case of documented emergencies (medical emergency, family emergency, etc.), we will work with you on a case-by-case basis to reschedule or provide appropriate credits, even if less than 24 hours notice is given.

4. Service Package Refunds

4.1 Multi-Session Package Refunds

For multi-session packages purchased at a discounted rate:

Sessions Completed	Refund Policy
0 sessions (within 7-day cooling-off period)	100% refund
0 sessions (after 7-day cooling-off period)	80% refund minus $50 administrative fee
1-2 sessions	Refund for unused sessions at package rate minus $50 administrative fee
3+ sessions	No refund; remaining sessions may be transferred or gifted

4.2 Package Expiration

Service packages are valid for twelve (12) months from the date of purchase. Unused sessions after the expiration date cannot be refunded or extended except in extraordinary circumstances at our sole discretion.

5. Special Programs and Workshops

5.1 Workshop Refunds

For group workshops or special programs:

• 30+ days before event: Full refund minus $25 processing fee
• 15-29 days before event: 50% refund
• Less than 15 days before event: No refund; credit toward future workshop

5.2 Minimum Enrollment

If we cancel a workshop due to insufficient enrollment, you will receive a full refund or credit toward another program of equal value.

6. Consultation Sessions

6.1 Initial Consultation

Initial consultation sessions (if offered at a reduced or complimentary rate) are non-refundable once scheduled. You may reschedule one time with at least 24 hours notice.

6.2 Follow-Up Consultations

Follow-up consultation sessions follow our standard individual session cancellation and refund policies outlined in Section 3.

7. Satisfaction Guarantee

7.1 Our Commitment

We are committed to providing high-quality training services. If you are not satisfied with your first session, please contact us within 48 hours of the session. We will work with you to:

• Understand your concerns
• Adjust our approach to better meet your needs
• Match you with a different coach if appropriate
• Provide a refund for that session if we cannot resolve your concerns

7.2 Limitations

Our satisfaction guarantee does not apply to:

• Sessions attended after the first session
• Dissatisfaction communicated more than 7 days after the session
• Subjective preferences that do not relate to service quality
• Situations where you did not actively participate or complete assigned work

8. Non-Refundable Items

The following are non-refundable:

• Digital materials and resources once accessed or downloaded
• Recorded sessions once provided
• Written feedback and assessment reports once delivered
• Custom materials prepared specifically for your needs
• Third-party services or tools we facilitate on your behalf

9. Refund Processing

9.1 Request Procedure

To request a refund:

1. Submit your request in writing via email or through our contact form
2. Include your name, contact information, and order/invoice number
3. Clearly state the reason for your refund request
4. Provide any supporting documentation if applicable

9.2 Processing Time

Refund requests will be reviewed within 5-7 business days. If approved, refunds will be processed within 14 business days to the original payment method. Please note that it may take additional time for your financial institution to process the refund.

9.3 Refund Method

Refunds will be issued to the original payment method used for the purchase. We cannot issue refunds to different payment methods or accounts.

10. Force Majeure

If we are unable to provide services due to circumstances beyond our control (natural disasters, pandemics, government restrictions, etc.), we will:

• Offer to reschedule your sessions at no additional cost
• Provide remote/virtual alternatives if acceptable to you
• Issue full refunds for sessions that cannot be rescheduled or provided virtually
• Extend package expiration dates as appropriate

11. Service Provider Cancellation

11.1 Our Cancellations

If we must cancel a scheduled session due to coach illness, emergency, or other unforeseen circumstances, we will:

• Notify you as soon as possible
• Offer to reschedule at your convenience
• Provide a full refund if rescheduling is not acceptable
• Extend your package validity if applicable

11.2 Service Termination

We reserve the right to terminate services and issue a prorated refund if:

• You violate our Terms and Conditions
• You engage in disrespectful or inappropriate behavior
• We determine that our services are not appropriate for your needs
• Continued service provision is not feasible

12. Disputes

12.1 Resolution Process

If you dispute a charge or have concerns about a refund decision:

1. Contact us directly first to attempt informal resolution
2. Provide detailed information about your concern
3. Allow us 10 business days to review and respond
4. If not resolved, you may pursue dispute resolution as outlined in our Terms and Conditions

12.2 Chargeback Policy

If you initiate a chargeback or payment dispute with your financial institution without first attempting to resolve the issue with us, we reserve the right to:

• Suspend or terminate your access to services
• Pursue the disputed amount through appropriate legal channels
• Charge reasonable fees associated with the chargeback process

13. Transferring Services

13.1 Transfer to Another Person

In some cases, you may transfer unused sessions to another person. To do so:

• Submit a written transfer request
• Provide the recipient's contact information
• Pay a $50 administrative transfer fee
• The recipient must agree to our Terms and Conditions

13.2 Transfer Limitations

Sessions cannot be transferred:

• If more than 50% of package sessions have been used
• Within 30 days of package expiration
• More than once per package
• For specialized or customized programs

14. Gift Certificates and Promotional Credits

Services purchased with gift certificates or promotional credits follow standard refund policies, except:

• Refunds may be issued as credits rather than cash
• Promotional discounts cannot be refunded
• Gift certificate purchases are non-refundable
• Unused gift certificates follow their specific expiration terms

15. Policy Updates

We reserve the right to update this Refund Policy at any time. Changes will be effective immediately upon posting to our website. Your continued use of our services after changes are posted constitutes acceptance of the updated policy. However, any changes will not affect refund rights for services already purchased under the previous policy.

16. Contact Information

17. Acknowledgment

By purchasing our services, you acknowledge that you have read, understood, and agree to this Refund Policy. If you have any questions before purchasing, please contact us for clarification.

This Refund Policy is part of our Terms and Conditions and should be read in conjunction with our Privacy Policy and Terms of Service.